Sunday, June 04, 2006

This a preventative measure to ensure a quality install every time

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Friday, July 22, 2005


This is an install done by Tom Wasuita from the Denver Office. This is not acceptable!!!!!!! Posted by Picasa


This is the same job by jeff day. he mounted the motion sensor low enough to catch the cat and nothing else. It wasn't even mounted straight. Posted by Picasa


This is the same job from Jeff Day. If you look he drilled a hole for each wire. Posted by Picasa


This is the same job done by jeff day. He found some extra slack in the line and decided to try and write his name on the wall. Posted by Picasa


This a job in the Denver Office. Jeff Day drilled out the side off the house. I think we should call him "Noah," because everything happen's in two's. Posted by Picasa

Thursday, June 23, 2005


This is the tech apt. in Phoenix. Posted by Hello


This was in the phoenix office. Posted by Hello


This was another great installation of a door sensor. This was in the phoenix office. Posted by Hello


What is wrong with this picture? It has a roller switch in the moving door. Posted by Hello


This was taken by Jeremy McCullen in the Phoenix office. Posted by Hello


This is where the wire was screwed into. Posted by Hello


This is a picture of the technician sending a message to the customer saying, "Don't use that switch or it will shut off the simon." Posted by Hello


This was another install in the jacksonville office. The technician drilled through the that power outlet, replaced it and plugged it into a switched outlet on the inside of the house. He also screwed the dry wall screw into electrical wires inside of wall. Posted by Hello


This was my first inspection in the Jacksonville office. Posted by Hello

Friday, June 03, 2005


This is Otari in the LA office, His open ticket stated, "Customer called in regarding several things. 1- MMR, her bill shows she is being charged $40.99 instead of $39.99. I explained to her all the different types of "billing" we have and the different prices. She is happy with the auto-debit as long as it is the $39.99. I told her I would fix this amount with ADT and she would be credited the extra couple of dollars that was taken from her account. 2 - Her system has not been working properly. The Rep has talked to the Tech (Otari Chikhladze) twice and he (Otari) agreed to come to the customer's home to fix all problems, but the tech never showed up or called to inform customer that he could not make it. Then the customer called the tech herself and set up a new appointment for a Friday evening. During their conversation Otari told the customer that Firstline is not in business to make customer's happy. If the system is not working and he can't fix it Firstline has told him to rip the system out of her home and not clean up the mess or the holes. After this conversation Otari did not show up or call the customer!!!! Customer told me that she was not comfortable with Otari coming back into her home so I have rescheduled the appointment with the Lead Tech - Mike Thompson. He is going to the customer's house Friday, June 3 @10 AM PST. Kallie Henrichsen Jun 2 2005 11:37AM." This is not acceptable.
 Posted by Hello

Wednesday, May 25, 2005


This is the after picture in the Seattle, WA office Posted by Hello


This is the seattle office before it was fixed up Posted by Hello

Thursday, May 12, 2005


I think this was the longest wire run in the history of Firstline Security. It ran 3/4 of the way around the house. This install was done by Jeremy Reeder. Posted by Hello

Friday, May 06, 2005


This was taken after an inspection on April 05, 2005. The job was done in the Riverside Office by Gregory Basillia Posted by Hello